Whereas spam is a constant threat, bulk email is often one-time advertisements or marketing messages. If you disagree with the spam filtering verdict, you can report messages that you consider to be spam or non-spam to Microsoft in several ways, as described in Report messages and files to Microsoft.īulk email (also known as gray mail), is more difficult to classify. For instructions, see Configure anti-spam policies in EOP. You can configure the actions to take on spam filtering verdicts. If the message is classified as spam by spam filtering, the message is (by default) delivered to the intended recipients and moved to their Junk Email folder.
If a message passes source IP inspection, it's sent to spam filtering. By default, the EOP rejects spam based on the reputation of the source email server. Junk email is spam, which are unsolicited and universally unwanted messages (when identified correctly). In Microsoft 365 organizations with mailboxes in Exchange Online or standalone Exchange Online Protection (EOP) organizations without Exchange Online mailboxes, customers sometimes ask: "what's the difference between junk email and bulk email?" This topic explains the difference and describes the controls that are available in EOP. Microsoft Defender for Office 365 plan 1 and plan 2.
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